1. Return Window

Return requests must be submitted within 21 days of delivery.

2. Return Eligibility

To qualify for a return:

  1. Items must be unused and in original condition
  2. Original packaging should be included if applicable
  3. Proof of purchase is required (order number, receipt, or confirmation email)

3. Non-Returnable / Non-Refundable Situations

Returns or refunds may be denied for:

  1. Items damaged due to misuse, accidents, or improper care
  2. Return requests submitted after the 21-day window
  3. Custom or personalized items once production has started (only if applicable)

4. How to Start a Return

  1. Email support@glameca.store with your order number and the reason for the return.
  2. If approved, we will provide return instructions.
  3. Ship the item back following the instructions provided.

5. Return Shipping Costs

  1. Customers pay return shipping unless the item is defective, damaged on arrival, or the wrong item was sent.
  2. We recommend using a trackable shipping method for returns.

6. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us promptly. We may request photos and order details. If confirmed, we will offer a replacement or refund and cover return shipping where appropriate.

7. Refund Timing

  1. Approved refunds are issued to the original payment method.
  2. Refunds are typically processed within 5–7 business days after approval.
  3. Your bank or payment provider may take additional time to post the refund.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already shipped, the return process applies after delivery.

9. Return Address

Please contact us before sending a return. If authorized, returns are typically sent to:
313 CAM ALIRE SANTA FE, NM 87501, United States

10. Contact Information

Glameca LLC
Address: 313 CAM ALIRE SANTA FE, NM 87501, United States
Email: support@glameca.store
Phone: +1 213-487-9090
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
Website: https://glameca.store/