1. How can I contact Glameca?

2. Do you offer Free Shipping?

Yes. We offer FREE shipping on all U.S. orders.

3. What is your order cut-off time?

Our order cut-off time is 5:00 PM (MT) on business days. Orders placed after the cut-off time, or on weekends/holidays, begin processing the next business day.

4. How long does processing take?

Processing typically takes 1–2 business days.

5. How long does delivery take?

Standard U.S. delivery is estimated at 5–7 business days after processing. Delivery times are estimates and may vary due to carrier delays or weather.

6. Will I receive tracking information?

Tracking is provided when available. Please allow 24–48 hours after shipment for tracking updates to appear.

7. Do you ship internationally?

Not currently. We currently ship only within the United States.

8. What if I entered the wrong shipping address?

Customers are responsible for entering a correct and complete shipping address. Delays, non-delivery, or extra costs due to incorrect/incomplete addresses are the customer’s responsibility.

9. What is your return policy?

Return requests must be submitted within 21 days of delivery for eligible items that are unused and in original condition/packaging (if applicable). Customers pay return shipping unless the item is defective or incorrect.

10. When will I receive my refund?

If approved, refunds are typically processed within 5–7 business days after approval. Your bank may take additional time to post the funds.

11. What payment methods do you accept?

Accepted methods are shown at checkout (cards, PayPal, Klarna if enabled).

12. Why might an order be held or canceled?

For security and fraud prevention, we may hold an order for review or cancel and refund an order that appears suspicious.